PurpleDrone Tracking – Track Your Courier Status Online
Waiting for a package is stressful. You want to know where it is right now. Not tomorrow. Not after calling customer care.
This page gives you a simple way to check. Enter your PurpleDrone tracking number above. You will see your delivery status in seconds. No login. No app download. No waiting on hold.
What Is PurpleDrone Courier?
PurpleDrone is a logistics company that delivers packages across India. It works with online stores, sellers, and businesses to move parcels from warehouses to your doorstep.
PurpleDrone handles thousands of deliveries every day. It covers over 500 pin codes across metro cities, smaller towns, and many rural areas.
The company also offers warehousing and return pickup services. This means sellers can store products with PurpleDrone and use the same network for both delivery and returns.
How to Track Your PurpleDrone Courier
Tracking your parcel takes less than a minute. You have two simple options.
Option 1: Track on This Page
- Find your AWB number or tracking number. Check your order SMS, email, or shipping label.
- Enter the number in the tracking box above.
- Click “Track.” You’ll see your current status right away.
Option 2: Track on the Official Website
Go to purpledrone.in and find their tracking section. Enter your number there. Both methods pull from the same tracking system.
Where to Find Your Tracking Number
Your tracking number is a unique code given to your parcel at pickup. You can find it here:
- Your account on the store’s website
- Order confirmation email from the seller
- SMS sent by PurpleDrone after pickup
- Shipping label on your parcel
- Invoice or receipt from the seller
Where to Find Your PurpleDrone Tracking Number
Your PurpleDrone tracking number is a unique ID assigned at the time of dispatch. You can find it in these places:
- Order confirmation email from the seller or e-commerce platform
- SMS notification sent by PurpleDrone after pickup
- Shipping label attached to your parcel
- Invoice or receipt from the seller
- Your account dashboard on the online store
Tracking Number Tips
A few small mistakes cause most tracking errors. Watch out for these:
- Don’t add spaces: Copy the number exactly as shown.
- Check for lookalike characters: The letter O and the number 0 look similar. So do the letter I and the number 1.
- Copy, don’t type: If you can copy the number from your SMS or email, do that instead of typing it by hand.
PurpleDrone Tracking Number Format
PurpleDrone uses two main formats.
| Format | Structure | Used For |
| Alphanumeric | Starts with PD or PRD — 12 to 15 characters | Standard domestic deliveries |
| Numeric only | Pure digits — 12 to 16 numbers | Bulk orders and returns |
Examples of valid tracking numbers:
- PD123456789IN
- PRD0987654321
- PURP000654321
- 8842660473356680
If your number starts with PD or PRD, it’s a standard shipment. If it’s all numbers, it’s likely a bulk order or a return.
PurpleDrone Lenskart Tracking
Did you order glasses or sunglasses from Lenskart? Your order is probably shipped through PurpleDrone.
PurpleDrone is Lenskart’s main delivery partner in India. When your order ships, you get a PurpleDrone tracking number by SMS and email.
Steps to track your Lenskart order:
- Open your Lenskart confirmation email or SMS
- Find the tracking number. It usually starts with PD or PRD
- Enter it in the tracking box above
- See your delivery status right away
Lenskart orders through PurpleDrone usually arrive in 2 to 4 business days in metro cities. Tier-2 cities take 4 to 6 days. Remote areas can take up to 8 days.
If your Lenskart order hasn’t updated in 48 hours, contact PurpleDrone customer care using the number below. You can also track other Indian couriers on our courier tracking homepage
How to Track Your Lenskart Order via PurpleDrone
- Step 1: Open your Lenskart order confirmation email or SMS.
- Step 2: Find the tracking number. It will start with PD or PRD.
- Step 3: Enter that number in the tracking box above.
- Step 4: You will see exactly where your glasses are and when they will arrive.
Lenskart Order Delivery Time via PurpleDrone Tracking
Metro cities like Delhi, Mumbai, Bangalore, and Hyderabad typically receive Lenskart orders in 2 to 4 business days. Tier-2 cities usually take 4 to 6 days. Remote areas may take 6 to 8 days depending on your pin code.
If your Lenskart tracking status has not updated in more than 48 hours, contact PurpleDrone customer care directly using the number at the bottom of this page.
What Each Tracking Status Means
Every status update tells you something specific. Here’s what each one means.
| Status | What It Means |
| Order Received | PurpleDrone has your order details but hasn’t picked it up yet |
| Shipment Picked Up | Your parcel has been collected |
| In Transit | Your package is moving between facilities |
| Arrived at Facility | Your parcel reached a local hub |
| Out for Delivery | A delivery agent is heading to your address now |
| Delivered | Your parcel has been successfully delivered |
| Delivery Attempt Failed | Delivery was tried but not completed — expect a retry |
| Return Initiated | A reverse shipment has been started |
| Returned to Sender | The parcel is going back to the sender |
| Exception | A delivery issue happened. Check your tracking page for details |
| Held at Facility | Your parcel is temporarily stored at a hub |
| Cancelled | The shipment was cancelled |
PurpleDrone Delivery Time Across India
Delivery time depends on where you live and what service was used.
Metro Cities
Delhi, Mumbai, Bangalore, Hyderabad, Chennai, and Pune receive deliveries in 1 to 3 business days. Same-day delivery is available in select metro areas for orders booked before the cutoff time. Metro cities typically see 85 to 90 percent on-time delivery within the estimated window.
Tier-2 Cities
Cities like Jaipur, Lucknow, Surat, Bhopal, and Nagpur receive deliveries in 3 to 5 business days. PurpleDrone covers these cities through its network of regional distribution hubs.
Tier-3 and Rural Areas
Deliveries to Tier-3 towns and rural areas extend to 5 to 7 business days depending on transportation frequency and last-mile connectivity. Remote areas may see 1 to 2 extra days during peak seasons or bad weather.
Common Tracking Problems and How to Fix Them
Tracking Not Updating
This is normal if your parcel hasn’t reached the next hub yet. Updates happen at scan points, not constantly. Wait 12 to 24 hours before worrying.
Tracking Number Not Working
Double-check the number for typos. Missing digits or extra spaces are the most common cause. Copy the number directly from your SMS instead of typing it.
Status Stuck for More Than 48 Hours
If nothing changes for two days, contact customer care. Give them your tracking number and your last known status.
Delivery Attempted But You Weren’t Home
Delivery agents usually work between 9 AM and 7 PM. Keep your registered phone active. If you missed a delivery, call customer care to arrange a new attempt.
Package Shows “Delivered” But You Didn’t Receive It
This is stressful, but don’t panic. Follow these steps:
- Check with family members or neighbors. Someone else may have accepted it.
- Check your building’s security desk or reception, if you have one.
- Look at the delivery details in your tracking page. It may show a name or signature.
- If you still can’t find it, contact customer care right away. Give them your tracking number and ask for proof of delivery.
Report this within 24 hours for the fastest response.
Wrong or Confusing Status
Sometimes tracking pages show old information. Try refreshing the page after a couple of hours. If the status still doesn’t make sense, contact support with a screenshot.
PurpleDrone Business (B2B) Tracking
PurpleDrone also has a platform for businesses that ship in large numbers.
Sellers, online stores, and manufacturers can use this platform to track many shipments at once. It supports bulk tracking dashboards and connects with store systems.
To use this, log in to your business account on purpledrone.in or contact their business support team.
PurpleDrone Coverage
PurpleDrone delivers to more than 500 pin codes across India. Here are some of its major hubs:
- Delhi: Head office in Dwarka. Covers the full NCR region, including Gurgaon, Noida, and Faridabad.
- Mumbai: Covers Mumbai, Thane, Pune, and nearby areas.
- Bangalore: One of the largest operation centers. Covers all of Karnataka.
- Hyderabad: Main hub for Telangana.
- Chennai: Serves Tamil Nadu.
PurpleDrone Customer Care
If tracking doesn’t solve your problem, contact PurpleDrone directly.
Phone: +91 99909 03539
Email: [email protected]
Address: PurpleDrone Supply Chain Solutions, Dwarka, New Delhi 110077
Customer care can help with delayed parcels, missing packages, address corrections, and returns. Keep your tracking number ready before you call.
Frequently Asked Questions
How do I track my PurpleDrone courier?
Enter your tracking number in the box at the top of this page and click “Track.” You’ll see your live status right away.
Where can I find my PurpleDrone tracking number?
Check your order confirmation email, SMS from PurpleDrone, or the shipping label on your parcel.
How do I track my Lenskart order through PurpleDrone?
Find your PurpleDrone tracking number in your Lenskart confirmation email or SMS. It usually starts with PD or PRD. Enter it in the box above.
What does “Out for Delivery” mean?
It means a delivery agent has your parcel and is heading to your address. Delivery usually happens within a few hours.
Why is my tracking number not working?
It may have been booked recently and hasn’t updated yet. Wait a few hours. Also check for typing mistakes or extra spaces.
What is the PurpleDrone customer care number?
The official PurpleDrone contact number is +91 99909 03539. Email is [email protected]. Their head office is in Dwarka, New Delhi.
What should I do if my parcel shows “Delivered” but I didn’t get it?
Check with people at your address first. If you still can’t find it, contact customer care within 24 hours with your tracking number.
What does “Held at Facility” mean?
Your parcel is temporarily stored at a PurpleDrone hub. This can happen during high-volume periods. Contact support if it stays this way for more than two days.
Can I change my delivery address after booking?
This depends on where your parcel is in the delivery process. Contact customer care as soon as possible. Changes are much harder once a parcel is out for delivery.
Disclaimer: This is an independent tracking resource. We are not affiliated with PurpleDrone or Lenskart. For official support, contact PurpleDrone directly using the details above.